Customer Service

SHIPPING & DELIVERY

We use a real time shipping calculator to give you the best rates from the following carriers: USPS, UPS, Fed Ex

You will automatically receive a tracking number once your order is shipped.

Orders placed Monday thru Thursday should be shipped by following business day. Orders placed on holidays or weekends will begin processing the next business day. Customer is responsible for all shipping and freight charges. Customer must notify True Ames Fins at time of purchase if a signature is required for residential deliveries. True Ames Fins is not liable for any lost or stolen goods that are delivered to a residence without requiring a signature.

 

PRIVACY & SECURITY

True Ames Fins collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail, and/or postal address, and credit card numbers that you provide to us when you place an order, when you save your information. True Ames Fins may use your information collected online to process and fulfill your order.
True Ames Fins will not rent or sell your e-mail address for any reason. We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered, and as required by law.

 

RETURNS & REPLACEMENTS

Items being returned must be postmarked within 10 days of date received. Items that have been altered in any way cannot be accepted. True Ames Fins is not responsible for return shipping.
Returned packages must be shipped to:
True Ames Fins
74 Aero Camino #A
Goleta, CA 93117


For any questions please contact us at: info@trueames.com

ORDERING & REGISTRATION

Being a registered user offers you faster checkout since you won't have to re-enter your credit card or shipping and billing information. When you place an order that information will be filled in automatically.

 

PAYMENT & PRICING

Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped, that we've charged your credit card, and tracking information for your shipment.

 

UPDATING ACCOUNT INFORMATION

You can access, correct and update certain personal information that you have provided to us by clicking on 'Edit Account' within the 'My Account' area of this Web Site.

 

VIEWING ORDERS

Once your order has shipped, you will receive a shipment confirmation email that will contain your tracking information. You can then check on the status of your order at any time.

 

CANCELLATION POLICY

You can login to your account at anytime prior to your order shipping to cancel your order.