Shipping & Returns
Shipping & Delivery
We may offer both flat rate or calculated rates at checkout depending on the products in your cart, the total weight, and the shipping destination in order to provide the most economic options available. For calculated rates, we use a real time shipping calculator in order to offer our customers the best possible rates from the following carriers: USPS, FedEx, UPS.
You will automatically receive a tracking number once your order is shipped.
Orders placed Monday - Thursday are usually shipped within 1-3 business days. Orders placed on holidays or over weekends will begin processing the next business day.
Customer must notify True Ames Fins at time of purchase if a signature is required for residential delivery. True Ames Fins is not liable for any lost or stolen goods that are delivered to a residence without requiring a signature.
International Shipping: Duties, Taxes or Other Fees
International shipments will be solely shipped via the following carrier(s) / service(s): DHL, DHL Express.
You will automatically receive shipment confirmation as well as a tracking number when your order is shipped.
All orders are sent via DHL and are offered as delivered duty paid (DDP) shipments - Duties, taxes and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. All applicable duties, taxes, or processing fees will be assessed and are displayed / due at the time of checkout. Rarely, additional duties or taxes may be assessed at the time of delivery if the import requirements were not met during checkout. Duties and taxes fees are non-refundable. True Ames is not responsible for customs and duties. For more information regarding costs or applicable fees that are assessed during checkout, please contact your local customs office.
Items being returned must be postmarked within 10 days of the date received. Items that have been used or altered in any way will not be accepted for return.
Returns must be authorized via phone or email conversation with True Ames, and your name / information / order number must accompany the products being returned.
True Ames is not responsible for return shipping costs. True Ames is not responsible for loss or damage via return transit, and we will not accept damaged goods for return (we suggest shipping returned items with a carrier that provides tracking and insurance). The original shipping cost associated with the order will not be refunded. A full refund for the price of the original unaltered and undamaged products (+ taxes if applicable) will be provided at the time of safe return and inspection at True Ames Fins.
*Misfits and Web Special fins are not eligible for returns.
Returned packages must be shipped to:
True Ames Fins
74 Aero Camino #A
Goleta, CA 93117
For any further questions please contact us at: firstname.lastname@example.org
Exchanges are made in two steps: returning and re-ordering.
- Contact Customer Service via phone or email to notify us of your exchange. Please have your order number handy if available.
- Order the replacement item per usual with our Customer Service representative or through our website, at your convenience.
You will be charged for the new item at the time of the order, and refunded after your original item is returned, received and processed.
You will be responsible for safely packing and paying for the return shipment. Once your original item is processed for return, you will only be credited for the item total + taxes if applicable. The original shipping costs (if any) will not be credited to you.
You are welcome to wait until your return has been processed and credited before making the replacement purchase if that is more convenient. Keep in mind, inventory moves quickly, especially during holidays and sale times, so we encourage you to re-order sooner rather than later to avoid missing out!
*Misfits and Web Special fins are not eligible for exchanges.
Warranty & Replacements
We are proud to stand behind the quality and performance of our fins, and we will do all we can to make sure our customers are satisfied with replacement if there are manufacturing defects in our products. We offer a 1-year limited warranty against manufacturing defects.
It is at the sole discretion of True Ames to determine the validity of any reported manufacturing defects. True Ames may request for the product under question to be returned to our warehouse for inspection. True Ames' warranty does not cover any issues or damage related to normal wear and tear, accidental damage, alterations made by a customer, inappropriate use, damage due to external circumstances (hitting rocks or reef etc.), warping due to heat exposure, or loss of the product.
Original proof of purchase is required for warranties. If there is a manufacturing defect issue, True Ames will replace the product(s) within a timely manner and cover the shipping costs for the replacement item(s).